Wondering how e-commerce has revolutionized the travel industry and how to get onboard? Have you already tried to implement e-commerce features but now want to maximize their effectiveness? As an aspiring travel professional, do you want to learn how upcoming e-commerce trends will change the shape of the travel industry? When large Online Travel Agencies (OTAs) are transforming the travel experience through technology, understanding what e-commerce is, how to successfully leverage it and how to use data to provide a great travel experience becomes crucial for travel professionals. This course demystifies e-commerce technology and provides in-depth know-how of e-commerce tools, their benefits and limitations, cost-effective strategies to increase traffic to your website, grow your customer base and win their loyalty to secure repeat business. You will also get practical, actionable tips and best practices to leverage digital marketing tools and make use of predictive and real-time data analytics.
Course format
- This self-study e-learning course requires approximately 4 hours of study, to be completed within 6 months from the purchase date (enrollment validity).
- After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam/assessment.
- The recommended level for this course is Entry-level and Intermdiate.
- Student performance will be based on an exam/assessment. Please refer to the Exam/Assessment Information below for more details.
What you will learn
Upon completing this course you will have the skills to:
- Get a historical perspective on the evolution of e-commerce in the travel industry
- Clarify different mechanisms, tools and technologies associated with e-commerce
- Evaluate which digital tools and analytics would work best for your business
- Adapt your website to leverage the different Search Engine Optimization (SEO) ranking factors and increase customer visits
- Calculate return on investment on your marketing spend
- Determine the most important digital marketing success factors for your travel business
Course content
The key topics that are covered during this course include:
- Information Technology in the travel industry
- OTA interfaces
- E-marketing tools
- Data analytics methods
- Web analytics tools
- Customer acquisition analytics tools
- Customer Relationship Management (CRM) systems
- Social media marketing tool
Materials
- Job aid for building your website
- Checklists and resources on:
- Data analytics methods
- Customer acquisition process
- Customer journey
Who should attend
This course is recommended for:
- Travel advisors
- Reservation and sales personnel
- Tour operators
- Travel agency operators
- Travel customer support
Certificate awarded
Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records.
Exam/Assessment information
Please read the General Information on Self-study exams.
- Delivery method: Unsupervised online-based exam. Assessment can be taken at any time at your convenience.
- Format: 40 multiple-choice questions
- Time allowance: 1 hour
- Passing grade: 60% correct answers
- Number of exam/assessment attempts: 2
Important note: The exam/assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.
Important Information: Our trainer are currently doing job with Travelport, Amadeus, Sabre, and many travel agencies. And IATA E-learning designed by IATA, which are operate by IATA, We help student to get the course with cheaper price. So simply we provide the IATA E-learning course to global travel market. Our online course operate by many travel agencies and travel business consultant. And workshop and training operate by zooFamily. Our students not only learn here, but also they can be a travel business entrepreneur with us! So it’s a unique platform to join us as a student.
We offer students a career profile as well, where the students will get B2B ID, GDS ID, IATA ID, and an official bank account, where the students will get their commission and job salary. With this career profile a students can apply for any kind of visa, even they can apply a job in the global travel marketplace! And in a school everyone can’t touch the success, only efficient and active students get the success. So let’s touch the global travel marketplace together!
Course Features
- Lectures 0
- Quizzes 0
- Duration 4 hours
- Skill level All levels
- Language English
- Students 4
- Assessments Yes
